Advance Dental, Lakin Drive, Highlight Park, Barry, 01446740056

advance-dental care

For *Pain Free Dentistry

Call 01446740056 (24/7)

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is Andrew Nourish, who is also the information Governance Lead and the Data Protection Officer.

This Privacy Notice is available on the practice website at www. painfreedentistcardiff.co.uk , at reception, by email if you contact Info@AdvanceDentalCare.org.uk or by calling the practice on 01446 740056.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list

The lawful basis for processing special category data such as patients’ and employees’ health data is:

  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • [Other]

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

You have the following personal data rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing, We take complaints very seriously.

Advance Dental Care, Lakin Drive, Highlight Park, Barry, Near Cardiff, CF62 8AS

01446740056

Info@AdvanceDentalCare.org.uk

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy, Consent Policy
  • Privacy Impact Assessment, Information Governance Procedures

 

Are You Ready To Change Your Smile?

Transform Your Smile With A Free Smile Audit

Request A Free “Calm & Caring” Smile Audit At Advance Dental

which includes:

1) Meet Andy your first point of contact to answer any concerns

2) Assessment of the health of your mouth

3) A basic “Calm & Caring” exam with Dr Andy Nourish

4) Post exam questionnaire to offer you advice and to explain your options

Usually valued at £97 but now FREE

Request A Free  “Calm & Caring” Smile Audit At Advance Dental

Please Complete The Form…

Read terms and conditions here
Google Rating
5.0
Based on 130 reviews

Read Our Patient Reviews

I cant explain how scared i am of the dentist !!! there are no words! from the first visit last year to my resent visit last week , the whole experience has been great! Don't get me wrong I am still scared 😕 but i know i can trust the dentist to stop when i need him too, let me cry when i need too :-/, hold my hand when i shake 🙂 and congratulate me when i have turned up and stayed :-)All joking aside, If you have a fear of the dentist please go along to Advanced Dental Care and at least have a chat and look at the environment, no clinical smell either !!!By the way I am 55 years of age and turn into a 5 year old!!read more
Tracey Kelly
Tracey K.
My dental treatment with Advanced Dental Care over many months has been rewarding and most satisfactory. My concerns regarding the professional care I'd receive were soon dispelled, as, upon every visit I received a courteous reception and pleasurable experience. I highly recommend Advanced Dental Care to anyone considering dental treatment.read more
Robert Ruddock
Robert R.
I've had my teeth straightened with the help of Advance Dental care. I'm pleased with the results and the treatment I received was always pain free, comfortable and my appointments on time. I always felt relaxed and comfortable thanks to Bruce and his assistants.
Paula Holloway
Paula H.
I had partial dentures fitted with Andy and the team, they were fantastic and nothing was to much trouble. I love my smile now and don't feel conscious about showing my teeth, its wonderful to smile and show my teeth again.
Christine Bennett
Christine B.
Visited the hygienist Diane and Aga was nervous to start but they made me feel at ease excellent pain free procedure would definitely recommend advance dental care to anyone.
Gareth Turner
Gareth T.
Absolutely fantastic worth every penny, would definitely recommend this dental practice.. having been very very anxious i was put at ease straight away.
Marie Okeefe
Marie O.
Massive thank you to Andy and all the wonderful staff at Advance Dental every visit was a pleasure Pain Free implants fitted absolutely beautifull turned my frown upside down and my confidence to SMILE again HIGHL RECOMENDED
Annette Thomas
Annette T.
After many years of deliberating I finally made the decision to do something about my smile. The dentist I had been with for many years was unable to help with implants and so I did some research. Advance Dental Care seemed to offer what I was looking for and so I made a free smile audit appointment with Andy. Andy offered me a detailed pain free, stress free plan which would fit in with my travel commitments, and so a year ago I went ahead with the treatment. It was exactly as Andy said it would be and I was treated with respect and kindness in a relaxed atmosphere It was all about me.I now have my smile and confidence back thanks to Andy and his team. I'm thrilled to have found a dental practice that I trust and I'm going nowhere else. I highly recommend Advance Dental Care. You guys are AMAZING 😀read more
Lyn Marston
Lyn M.
I had been putting off the inevitable for many years but the situation was critical where I could only eat soft food because what few teeth I had left were loose and not long for my mouth. After looking at options in both the UK and abroad, I came across Advance Dentals website. The reviews were encouraging and the free consultation helped me make my first step. Andy advised mini implants but did discuss other options with their pros and cons. I took the plunge and could not have made a better decision. I required a fair amount of work but it was all done efficiently and with care. I endorse the pain-free ethic that this practice works to. The staff have all been brilliant but I must doff my cap to Andy. He has changed my life and restored my faith in dentists. Thankyou all so much.read more
paul hyatt
paul H.
After 15 years of being terrified of the dentist, I cracked a wisdom tooth and had no choice but to face my fear. I spent four months searching for a dentist and came across advanced dental care. I spent sometime reading up on them before finally summoning the courage to contact them.The reception team were really friendly and explained everything to me. I booked in to see Bruce and got an appointment and time slot to suit me. At my appointment, Bruce took time to put me at ease, understand my fears and phobias and talk me through everything before even getting in to the chair. Following my mouth audit, Bruce talked me through what was needed and the options avalibility. Being incredibly nervous I opted for sedation. I needed to have an extraction, two fillings and a scale and polish. I was expecting quite a large bill but was pleasantly surprised when Bruce talked me through the figures.I booked in my next appointment with reception. Prior to arriving for extraction day, the team contacted me twice to ask if I had any questions and see if I was still able to make the time.On extraction day I was incredibly nervous. Bruce put me at ease and we went at my pace. After he answered 101 of my questions, the sedation began.10 seconds in and I can’t remember a thing. I now have a healthy mouth and a couple of hilarious videos. Bruce gave my husband aftercare advice and made sure I was comfortable before leaving the practice. I honestly can’t thank Bruce enough for getting me through the process. Whilst I am not over my fear of dentistry, I am confident I have found a dentist in Bruce that I would trust with all my dentistry needs and that I will visit regularly. If you are a nervous patient and are looking for a dentist that will help you through it, look no further. Thanks team!read more
Alex Currie
Alex C.
Delighted with my new implant. I have been coming to Andy for years with my family. The experience is always unhurried, caring and professional. Brilliant dental practice, highly recommended. Thanks Andy & Co I am chuffed with my smile!
Alice Ewart
Alice E.
I have recently had mini implants with andy, my journey stared in january, and I was terrified to have it done, didn't have one bit of pain a paper cut was worse, I never been to a more welcoming dental practice from the minute you check in at reception until the time that you leave you are made to feel at home and at ease, would really recommend this dental practice if anyone was looking to have this procedure done. Deffinatly worth every penny 🤗😁 Angie xxread more
Angie Ryan
Angie R.
I chose Advance dental care to go with for braces as i know 3 people who have been who reccomended Andy highly! I live about 30 mins away too but it was well worth the commute. Every appointment was quick, easy and efficient! Would recommend to anyone! I’ve had a great experience !
Phoebe White
Phoebe W.
Fantastic, friendly and caring staff. I felt a little nervous to have my tooth extracted, but they went though every step of the process with me and made sure I felt comfortable throughout. Thank you.
Sarah Jenkins
Sarah J.
Awesome service, excellent staff superb work just had crown put in amazing well impressed!! I know it's not the norm but I actually really enjoyed my experience in this place so professional make you feel so at ease I'm from Blackpool but if I need anything else doing I will be making the 250 mile journey no questions, thank you all very much👍👍👍👍read more
Michael Hasler
Michael H.
My children and I have seen Andy for years and just started seeing Bruce who has been just as welcoming and caring. We've been so well looked after medically and as people - can't recommend these guys highly enough.
Annabel Lloyd
Annabel L.
As a person who has been terrified of the dentist since childhood, I have been able to become more at ease with the whole experience since meeting Bruce. He has been a huge support with helping me become more comfortable with the treatment I have needed, by going at my own pace and not making me feel uncomfortable or underpressure to agree to any of the treatment. The receptionist Angela was smiley, upbeat and also helped to make me feel more relaxed with being at the dentist.Over all the whole experience is much nicer than what I have previously had and I'm glad that I'm able to smile again, be painfree and not be so nervous when I'm there.read more
Amanda Sidaway
Amanda S.
I have not been to see the dentist for a good 20 years but since I found Advance Dental Care I'm much happier.My dentist Bruce is very easy to feel comfortable around and very helpful with advice. I'm lucky that I've not had any dental problems in the past and that my teeth are quite stable in terms of not needing any treatment.I'm a keen fisherman and have a habit of biting my fishing line with my teeth, so asked Bruce if there is anything he could do for me to build my front teeth back up. He said it's easy to sort out and got me back to build them up and they look so much better. The shade match, the shape and the comfort of having the treatment done was brilliant, I definitely chose the right man! Thanks Bruce.read more
Derek Sidaway
Derek S.
Upon retirement , changed my dentist from a Cardiff practice to Advance Dental Care when Andy first established this practice many years ago and have never regretted it . From its early days until the present , Andy & all his dentists together with supporting nurses & staff have , without fail , provided consistently excellent , sympathetic care from the initial welcome to any necessary treatment . My most recent dentist , Jaz together with supporting nurses has just completed somewhat lengthy treatment in his usual welcoming & calm manner carefully explaining all options & each aspect of treatment as it progressed - a young man undoubtedly a credit to the practice and his profession . Dare I say , it's a pleasure to go to the dentist !!!!!!!!!!read more
John Entwistle
John E.
I recently aproached ADOC about a loose fitting dental plate ,which constantly dropped down and made it embarrassing to eat out, until i spoke to Jaz who explained three different alternatives, i went for a metal clip Fitting with a narrower plate, and what a fantastic result, i cant thank the Advance dental team enough ,and Jaz was a true gent ,Thanks once again Mike Fry.read more
mike fry
mike F.
Been going to advance dental care for over 10 years. Amazing.... very friendly make you feel very comfortable and relaxed... both my girls live going to the dentist here
Samamtha Pike
Samamtha P.
Hadn't been to a dentist for 25 years due to being so nervous about going to the dentist. Was immediately put at ease by all the staff there who are all very lovely and friendly. Dr Behrooz and his assistant were excellent with me while I was in the chair. Explained everything to me and helped me relax. Work was done with no pain at all. Not expensive either, very reasonable cost. But most of all everyone there is so nice it puts you more at ease. So much so that I look forward to my next appointment in December. I read the reviews like you are before going and was sceptical of course but all the reviews are 100% accurate. I recommend very highly especially if you are a nervous patient like myselfread more
Vibro77
Vibro77
From my first appointment at the practice I felt at ease with Jaz and team who explained my treatment every step of the way. The atmosphere is relaxed and all staff are very friendly and helpful. Would recommend if you are frightened of going for dental treatment. Well done and thank you.
jackie oneill
jackie O.
Thank you so much for all the care and attention I have received at advance dental surgery. I am thrilled to bits because now I can smile again with confidence. Big thank you to Jas who made it all painless and made me feel very comfortable through the procedure.
Catherine Kinson
Catherine K.
Staff always friendly and welcoming. Dentist made me feel very at ease and my treatment was overall very straightforward and I was delighted with my results. Have recommended to family and friends.
wreαth -
wreαth -
Advance decal care are a very professional dentist. Im always welcomed with a smile and all staff are very friendly and helpful. My 5 year old loves going to the dentist as she is always made to feel calm and happy. I am always made to feel relaxed and calm at every appointment.
Louise House
Louise H.
If you have any reservations of visiting the Dentist, fear not. From the way you are greeted by the receptionists to the professional treatment you receive from the Dentist, you are made to feel calm and relaxed. Keep up the good work.
Susan Howells
Susan H.
When I first came to this dentist with a very broken tooth, I hadn't seen any dentist for more than 20 years being very afraid of a dentist. As afraid as I was, I was made to feel welcome, comfortable and at ease in an environment which would naturally terrify me.The patience of the staff with my nervousness was (and still is) priceless. The treatment I received then was painless and Dr. Andy Nourish was so reassuring throughout. Not once was I made to feel stupid or pathetic.Since then I've been to see the Hygienist, Cheryl, numerous times and she is clear, honest, compassionate and very patient with me. My fear is now nowhere near what it was, but still being nervous she is great with me.I strongly recommend this dentist to anyone who has any fear of the dentist, for whom the sound of the drill or the smell of whatever it is dentist's offices smell of can drive you to panic.They're not cheap if you go private but without hesitation I say they are worth every penny.Every member of staff I've met here is awesome, bar none.Thank you all for your great work!read more
Richard Hodges
Richard H.
Although I see an NHS dentist, I needed specialised work and wanted to find somewhere near to where I lived. I thought of Advance Dental Care, looked up the details and saw the amazing reviews this practice had. Having just finished my treatment I'm thrilled to bits with the results and my new smile. Everything is well organised, you are kept fully informed. The staff, and particularly my dentist Andrew Nourish couldn't have been more helpful, thoughtful and informative. I would recommend this practice to anyone and particularly those who dread that dental appointment reminder. Thanks very muchread more
Lisa Mortimer
Lisa M.
This is a great dental practice with a friendly team all in pink. I especially want to thank the dentist Jaz for his professional, calm approach and his encouragement throughout the process of removing and replacing a crown. I also had a molar tooth extraction at this practice which was done with the same calm efficiency despite my nervous disposition at the time. They are also vigilant in keeping gum disease under control. I would heartily recommend this practice to anyone who is nervous about dental treatment.read more
Vivienne Thompson
Vivienne T.
My wife, Anne from Penarth has had her teeth crowned and whitened, she cannot believe the difference that the treatment has made. She wouldn't hesitate to recommend Andy and the team.😀😀😀
Nick Willobey
Nick W.
From the moment you step through the doors your put at ease by the friendly staff and they take you through your treatment at your pace. Would highly recommend advanced dental care to anyone who is nervous of the dentist as i was.