Advance Dental, Lakin Drive, Highlight Park, Barry, 01446740056

advance-dental care

For *Pain Free Dentistry

Call 01446740056 (24/7)

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is Andrew Nourish, who is also the information Governance Lead and the Data Protection Officer.

This Privacy Notice is available on the practice website at www. painfreedentistcardiff.co.uk , at reception, by email if you contact Info@AdvanceDentalCare.org.uk or by calling the practice on 01446 740056.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list

The lawful basis for processing special category data such as patients’ and employees’ health data is:

  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • [Other]

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

You have the following personal data rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing, We take complaints very seriously.

Advance Dental Care, Lakin Drive, Highlight Park, Barry, Near Cardiff, CF62 8AS

01446740056

Info@AdvanceDentalCare.org.uk

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy, Consent Policy
  • Privacy Impact Assessment, Information Governance Procedures

 

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Google Rating
5.0
Based on 149 reviews
Facebook Rating
4.9
Based on 96 reviews

Read Our Patient Reviews

I have a lot of things wrong with my teeth and i have a rather strange fear of dentists since I have been using advanced dental i have felt nothing but care and consideration for my fear and also the team just set you at ease i have recently had a tooth extracted which is the worse thing that can be done as far as I am concerned there was no pain and the whole time they reassured me it was relaxing i recommend this dentist for anyone who suffers from anxietyread more
The Great Fish
The Great F.
I haven’t stopped smiling, 6 months ago I had my braces fitted by Andy and they came off today! To say I’m pleased is an understatement. Andy and the team went above and beyond at every appointment (for a very demanding bridezilla 😅) to give me my perfect smile! Cannot thank them all enough, would recommend to anyone!! Thank you again guys you really are the best!read more
Chloe Davies
Chloe D.
This morning I was booked in for a cavity as well as a scale and polish.Donna and Dianne were amazing at making me feel very comfortable through the entire process from start to finish, whilst maintaining very high professional standards throughout the procedure.As someone who has had bad experiences with previous dentists I am glad I found this one! I would recommend this dental surgery to anyone as I’ve never felt so at ease around a dentist before in my life!To top it all off Donna and Dianne have a fantastic sense of humour too, what more do you want from your dentist?!#getdonna&dianneapayrise!read more
Chris S
Chris S
I cannot recommend Andy and his team enough. I only ever went to the dentist if I absolutely had to, this was due to a very bad experience at 5 years of age and my fear continued through my adult life.I told Andy I was extremely nervous when I first met him and asked to be put to sleep before any treatment. This dentist is definitely ‘pain free’. Andy and his team made me feel so safe. I knew he wouldn’t allow me to experience any pain.I am now 63 and have recently had root canal treatment and HONESTLY did not feel a thing. Believe me you will be safe and pain free.read more
Michele Hancock
Michele H.
I recently had implants fitted by Andy Nourish and I am delighted with the results. The whole process from start to finish was a very professional and comfortable experience. Andy's treatment and attention to detail was top drawer and in a relaxed and friendly environment. I would without hesitation recommend Advanced Dental Care.read more
Martin Ralph
Martin R.
Recent check up on my dental implants and all is good, the staff are always friendly and efficient with Andy's work and attention to detail are second to none.Following years of having a poor gag reflex mainly due to anxiety, I have recently had ETP sessions with Sarah at Advanced Dental Care. These sessions have proved a godsend in helping me to control the gagging and to discriminate between anxiety and excitement do as to curb the former and enjoy the latter.Once again many thanks the staff at Advanced Dental Care, and for this especially thank you to Sarah (dental nurse), who has recently qualified in ETP.read more
Rob Evans
Rob E.
Always made to feel comfortable by all staff,reception through to the dentist,fabulous service,so glass it's my dental practise,fully reccomend them.
Lucinda Morgan
Lucinda M.
Every time I have visited Advance Dental Care I have received excellent care. All of the staff there are so friendly and welcoming. I am always made to feel welcome and comfortable. Kas in particular has been fantastic with my dental care recently and Laura on the reception desk has been brilliant with getting my appointments booked in and getting me any information I required. Fantastic team all around.read more
Danielle Lloyd
Danielle L.
Thank you so much to behrooz and Rebecca for today’s pain free and excellent appointment.Made me feel at ease and explained procedure.Thank you again, see you in 6 months.
nicola smith
nicola S.
I have avoided the dentist for many years and my top set of teeth were in a terrible state, i came to advance dental care due to the reviews i had read.Andy and his staff put me at ease straight away,calm and caring dentistry it certainly is.After my consultation Andy recommended to have my remaining teeth extracted and have mini implants put in, i thought NO, but after he explained to me that it would be virtually pain free ,we agreed a price and set the treatment in motion.Andy was true to his word virtually no pain, why was i afraid for all those years ? Teeth extracted,mini implants put in, impressions done, i can smile again with confidence and eat almost anything,what a difference it makes.I highly recommend Advance Dental Care , Andy and his team have been fantastic, Thank you all.read more
Neil Dowler
Neil D.
I would like to take this opportunity to thank Andy and his team for the high level of service I received during my treatment for Dental Implants.From my first visit until completion I I was treated with kindness and reassurancei am delighted with the outcome, and therefore have no hesitation in recommending Advanced Dental Care.read more