Advance Dental, Lakin Drive, Highlight Park, Barry, 01446740056

advance-dental care

For *Pain Free Dentistry

Call 01446740056 (24/7)

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is Andrew Nourish, who is also the information Governance Lead and the Data Protection Officer.

This Privacy Notice is available on the practice website at www. painfreedentistcardiff.co.uk , at reception, by email if you contact Info@AdvanceDentalCare.org.uk or by calling the practice on 01446 740056.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list

The lawful basis for processing special category data such as patients’ and employees’ health data is:

  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • [Other]

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

You have the following personal data rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing, We take complaints very seriously.

Advance Dental Care, Lakin Drive, Highlight Park, Barry, Near Cardiff, CF62 8AS

01446740056

Info@AdvanceDentalCare.org.uk

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy, Consent Policy
  • Privacy Impact Assessment, Information Governance Procedures

 

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1) Meet Andy your first point of contact to answer any concerns

2) Assessment of the health of your mouth

3) A basic “Calm & Caring” exam with Dr Andy Nourish

4) Post exam questionnaire to offer you advice and to explain your options

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Google Rating
5.0
Based on 144 reviews
Facebook Rating
4.9
Based on 103 reviews

Read Our Patient Reviews

Always made to feel comfortable by all staff,reception through to the dentist,fabulous service,so glass it's my dental practise,fully reccomend them.
Lucinda Morgan
Lucinda M.
Every time I have visited Advance Dental Care I have received excellent care. All of the staff there are so friendly and welcoming. I am always made to feel welcome and comfortable. Kas in particular has been fantastic with my dental care recently and Laura on the reception desk has been brilliant with getting my appointments booked in and getting me any information I required. Fantastic team all around.read more
Danielle Lloyd
Danielle L.
Thank you so much to behrooz and Rebecca for today’s pain free and excellent appointment.Made me feel at ease and explained procedure.Thank you again, see you in 6 months.
nicola smith
nicola S.
I have avoided the dentist for many years and my top set of teeth were in a terrible state, i came to advance dental care due to the reviews i had read.Andy and his staff put me at ease straight away,calm and caring dentistry it certainly is.After my consultation Andy recommended to have my remaining teeth extracted and have mini implants put in, i thought NO, but after he explained to me that it would be virtually pain free ,we agreed a price and set the treatment in motion.Andy was true to his word virtually no pain, why was i afraid for all those years ? Teeth extracted,mini implants put in, impressions done, i can smile again with confidence and eat almost anything,what a difference it makes.I highly recommend Advance Dental Care , Andy and his team have been fantastic, Thank you all.read more
Neil Dowler
Neil D.
I would like to take this opportunity to thank Andy and his team for the high level of service I received during my treatment for Dental Implants.From my first visit until completion I I was treated with kindness and reassurancei am delighted with the outcome, and therefore have no hesitation in recommending Advanced Dental Care.read more
Maggie Evans
Maggie E.
I would like to inform any body that is a bit sceptical of a visit to the dentist.There’s no reason to be afraid the treatment I received from Kaz the dental surgeon Was second to none no discomfort from both extraction and dentures staff are very good at what theyDo .Good relaxed atmosphere up on arrival..read more
Tony Adamson
Tony A.
Had a crown replaced today. Didn't feel nervous at all, as they are fantastic. They did the whole procedure without any pain or discomfort.I highly recommend them.
Emma Derbi
Emma D.
I've just had an implant done and I can't tell the difference between the implants and my real teeth. Andy and the team were fantastic and I had a phone call a few days after the initial procedure to ask if I was ok and to ensure I wasn't in pain. Price was given up front so no surprises. Can't wait to have the other side of my mouth done. Recommend this practice!read more
Inga van den Broek
Inga van den B.
I cant recommend Advance Dental Care highly enough. I carried out a lot of research before my treatment and went around a few practices in the Cardiff area. As soon as I was seen at Advance Dental Care I knew that was where I wanted to have my treatment. The team were all welcoming and friendly. They always tried to find appointments to suit my needs which a big help as I live an hour away and travel is difficult at times due to work commitments. The treatment itself was pain free as stated. I had fixed braces, top and bottom. My top braces were behind my teeth and my bottom braces were to the front of my teeth. The process was lengthy but that was purely down to the stubbornness of my teeth and the extent of the treatment I needed. I have recently finished my treatment and have recommended Advance Dental Care to friends and family, one of which has had treatment and another in the process of undergoing treatment. The cost of my treatment was very reasonable and packages are available if needed. No doubt you will find cheaper options out there if you keep looking but I can assure you that wont get the quality of finish or the exceptional level of care offered here.read more
Ben Goldup
Ben G.
I cant explain how scared i am of the dentist !!! there are no words! from the first visit last year to my resent visit last week , the whole experience has been great! Don't get me wrong I am still scared 😕 but i know i can trust the dentist to stop when i need him too, let me cry when i need too :-/, hold my hand when i shake 🙂 and congratulate me when i have turned up and stayed :-)All joking aside, If you have a fear of the dentist please go along to Advanced Dental Care and at least have a chat and look at the environment, no clinical smell either !!!By the way I am 55 years of age and turn into a 5 year old!!read more
Tracey Kelly
Tracey K.
My dental treatment with Advanced Dental Care over many months has been rewarding and most satisfactory. My concerns regarding the professional care I'd receive were soon dispelled, as, upon every visit I received a courteous reception and pleasurable experience. I highly recommend Advanced Dental Care to anyone considering dental treatment.read more
Robert Ruddock
Robert R.
I've had my teeth straightened with the help of Advance Dental care. I'm pleased with the results and the treatment I received was always pain free, comfortable and my appointments on time. I always felt relaxed and comfortable thanks to Bruce and his assistants.
Paula Holloway
Paula H.
I had partial dentures fitted with Andy and the team, they were fantastic and nothing was to much trouble. I love my smile now and don't feel conscious about showing my teeth, its wonderful to smile and show my teeth again.
Christine Bennett
Christine B.
Visited the hygienist Diane and Aga was nervous to start but they made me feel at ease excellent pain free procedure would definitely recommend advance dental care to anyone.
Gareth Turner
Gareth T.
Absolutely fantastic worth every penny, would definitely recommend this dental practice.. having been very very anxious i was put at ease straight away.
Marie Okeefe
Marie O.